Terms & conditions

Type of charge Information Price
Missing shipping info/manual waybill Missing EDI – manual registration Per shipment NOK 220
Illegible barcode/missing parcel label Applies when attached label is unreadable. Printing of new label upon order registration. Per shipment NOK 56
Delayed EDI Applies when EDI notification must be must be requested by telephone or e-mail. Per shipment NOK 142
Missing recipient information Missing or incomplete information about recipient. Also includes incorrect use of address or telephone number for private delivery Per shipment NOK 220
Correction of weight or measurements Charge applies upon correction of weight and/or measurements Per shipment NOK 109
Change of delivery address – Per shipment NOK 182
Payment service Reinvoicing fee NOK 445
Payment service Billing/credit fees NOK 151
Hazardous goods Fee per shipment if the regulations for hazardous goods are not followed NOK 2000
Advicement Schedule delivery to private individuals or construction sites NOK 350
Failed delivery fee Fee applies if the recipient is not available upon delivery NOK 525
Warehouse rental Fee applies if shipments are not rceived complete, and must be stored awaiting complete shipment. Applicable from distribution day NOK 125 per 100 kg per 24 hours. Minimum NOK 375
Heated goods Shipments that require shipping above freezing temperatures Base price + 25%
ADR surcharge Goods that are subject to specific regulations and transportation rules Base price + 30%
ADR surcharge Class 1.1. 1.2. 1.5 Base price + 100%
Toll road charge Additional toll road charge for shipments < 35 kg Per shipment NOK 10
Toll road charge Additional toll road charge for shipments > 35 kg Per shipment NOK 25
Diesel-/energy charge Additional charge adjusted according to Euro Shell diesel prices See our website for current percentage rate
Additional document requests Charge applies when customs documents must be requested by telephone or e-mail NOK 525
EUR pallet Purchase of EUR pallet NOK 155 per pallet
EUR pallet Charge for pallet exchange NOK 69 per pallet
Printing of shipment invoice – NOK 120
Customs responsibility fee Issuance of cargo number/entry into customs warehouse NOK 350
Request/closing T1 Upon issuing goods number and closure of T1 NOK 250
Usage of universal warranty Startup T1 3.75% of warranty sum Min NOK 250/max NOK 4000

Energy adjustment, week by week

Week Information Price
Week 2 Long range transport 6.91% – Distribution 5.06% Base 16.50 excl. MVA
Week 3 Long range transport 7.36% – Distribution 5.40% Base 16.70 excl. MVA
Week 4 Long range transport 7.49% – Distribution 5.50% Base 16.76 excl. MVA
Week 9 Pristillegg langtransport Basert på DFTP = 4.94% Base Esso: 15.62 excl. MVA
Week 10 Pristillegg langtransport Basert på DFTP = 11.47% Base Esso 18.54 excl. MVA
Week 11 Pristillegg langtransport basert på 30% DFTP = 7.3% Base Esso 17.28 excl. MVA
Week 12 Pristillegg langtransport basert på 30% DFTP= 9.55% Base Esso 17.68 excl. MVA
Week 13 Pristillegg Long range transport based on 30% DFTP= 9.32% Distribution Week 13 Based on 22% = 6.84% Base Esso 17.58 excl. MVA
Week 14 Long range transport 8.55% – Distribution 6.30% Base Esso 17.25 excl. MVA
Week 15 Long range transport 6.26% – Distribution 4.59% Base 16.21 excl. MVA
Week 16 Long range transport 6.44% – Distribution 4.72% Base 16.29 excl. MVA
Week 17 Long range transport 6.60% – Distribution 4.83% Base 16.36 excl. MVA
Week 18 Long range transport 9.10% – Distribution 6.68% Base 17.48 excl. MVA
Week 19 Long range transport 9.87% – Distribution 7.24% Base 17.82 excl. MVA
Week 20 Long range transport 9.31% – Distribution 6.82% Base 17.57 excl. MVA
Week 21 Long range transport 8.77% – Distribution 6.43% Base 17.33 excl. MVA
Week 22 Long range transport 9.33% – Distribution 6.84% Base 17.58 excl. MVA
Week 23 Long range transport 11.57% – Distribution 8.48% Base 18.58 excl. MVA
Week 24 Long range transport 13.27% – Distribution 9.73% Base 19.34 excl. MVA
Week 25 Long range transport 16.58% – Distribution 12.15% Base 20.82 excl. MVA
Week 26 Long range transport 16.60% – Distribution 12.17% Base 20.83 excl. MVA
Week 27 Long range transport 14.83% – Distribution 10.88% Base 20.04 excl. MVA
Week 28 Long range transport 12.24% – Distribution 8.97% Base 18.88 excl. MVA
Week 29 Long range transport 11.88% – Distribution 8.71% Base 18.72 excl. MVA
Week 30 Long range transport 10.27% – Distribution 7.53% Base 18.00 excl. MVA
Week 31 Long range transport 9.77% – Distribution 7.16% Base 17.78 excl. MVA
Week 32 Long range transport 8.03% – Distribution 5.88% Base 17.00 excl. MVA
Week 33 Long range transport 8.03% – Distribution 5.88% Base 17.00 excl. MVA
Week 34 Long range transport 9.15% – Distribution 6.71% Base 17.50 excl. MVA
Week 35 Long range transport 11.79% – Distribution 8.65% Base 18.68 excl. MVA
Week 36 Long range transport 9.62% – Distribution 7.05% Base 17.71 excl. MVA
Week 37 Long range transport 9.44% – Distribution 6.90% Base 17.63 excl. MVA
Week 38 Long range transport 8.81% – Distribution 6.46% Base 17.35 excl. MVA
Week 39 Long range transport 8.28% – Distribution 6.07% Base 17.11 excl. MVA
Week 40 Long range transport 9.89% – Distribution 7.25% Base 17.83 excl. MVA
Week 41 Long range transport 10.31% – Distribution 7.56% Base 18.02 excl. MVA
Week 42 Long range transport 14.36% – Distribution 10.53% Base 19.83 excl. MVA
Week 43 Long range transport 13.40% – Distribution 9.83% Base 19.40 excl. MVA
Week 44 Long range transport 13.20% – Distribution 9.68% Base 19.31 excl. MVA
Week 45 Long range transport 12.57% – Distribution 9.22% Base 19.03 excl. MVA
Week 46 Long range transport 11.05% – Distribution 8.10% Base 18.35 excl. MVA
Week 47 Long range transport 9.31% – Distribution 6.83% Base 17.57 excl. MVA
Week 48 Long range transport 7.92% – Distribution 5.81% Base 16.95 excl. MVA
Week 49 Long range transport 7.23% – Distribution 5.30% Base 16.64 excl. MVA
Week 50 Long range transport 5.70% – Distribution 4.18% Base 15.96 excl. MVA
Week 51 Long range transport 6.93% – Distribution 5.08% Base 16.51 excl. MVA
Week 52 Long range transport 6.47% – Distribution 4.74% Base 16.30 excl. MVA